NotJeffCNC Policy
Last updated: June 30, 2021
Group buy and in-stock items
- The estimated ship dates listed for the group buy items are just that, estimates. Please understand that unforeseen delays can and often do happen.
Order modifications
- One or more items can be removed from any order placed in any currency. For group buy orders this can only be done while the group buy is still ongoing.
- Only orders placed in USD can be edited to add new items.
Order combinations
- Multiple orders cannot be combined into one shipment. If you would like to combine items, please email support@notjeffcnc.com or message NotJeff#3851 on Discord.
Cancellation, refund & exchange
- We have the right to cancel your order at any time for any reason.
- You can cancel your group buy order and get a refund until the group buy ends. Once a group buy ends there will be no refunds or cancellations.
- You can cancel your order with in-stock items up until it ships.
- For cancellations, 4% of the order total will be kept as processing fee to cover for the transaction costs. This is a fee that we do not get back from Shopify in the event of a refund.
This also applies to removal of an item from an existing order. - No refunds on lost or stolen packages.
- None of the items offered in this website are eligible for exchange, unless defective.
Change of address
- Send an email to support@notjeffcnc.com from the email address associated with your order, this way we'll know it really is you who's requesting the change.
- The address can be changed but the recipient name will have to remain the same to prevent scalping. Your shipping fees may change depending on the new address, and you'll be billed for the difference.
Damaged items
- We will replace any DOA items or items damaged during shipping.
- Please open and inspect your items as soon as you receive them.
- You must contact us within 7 days of receiving the package with photos and/or videos to ask for a replacement.
Lost packages
- Tracked package lost in transit will be shipped again. You will get a full refund if it's not possible to re-ship or if we choose not to.
Stolen packages
- We are not responsible for packages stolen after delivery. Still, please contact us from the link at the bottom of the page if that ever happens and we will try our best to help you any way we can.